of Complaint Records
law (ORS 731.264), complaints filed with the Insurance Division
are confidential and cannot be disclosed except that the director
of the Department of Consumer and Business Services may use them
in carrying out the director's statutory duties and may share
them with other law enforcement and regulatory officials.
A copy of
your complaint will be sent to the insurance company or agent
named in the complaint to help resolve the problem and determine
if the Insurance Code has been violated.
gathered in a complaint investigation also is confidential, subject
to the same exceptions that apply to the complaints themselves.
requires the Insurance Division to publish an annual statistical
report of the complaints it receives against insurance companies.
The report includes the number, percentage, type and disposition
of complaints against each insurer. It does not disclose confidential
information that could be used to identify individuals who have
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PDF complaint form
Interactive complaint form
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